Table of Contents
Refund Policy
PharmaPlus is committed to providing a seamless experience for clients sending payments for medications. This refund policy outlines the conditions under which refunds will be processed and the procedures involved.
Effective Date: January 2025
Last Updated: January 2025
General Policy
PharmaPlus aims to provide a seamless experience for clients sending payments for medications. Our refund policy is designed to be fair and transparent while ensuring the integrity of our pharmaceutical services.
Processing Time
Refunds are processed within 7-10 business days, or instantly for in-store credit options.
Fair Assessment
Each refund request is individually reviewed to ensure compliance with our policy guidelines.
Refund Eligibility
Time Requirement
14-Day Window
A refund request must be initiated within 14 days of the transaction date.
Valid Circumstances
Refunds are applicable only if the payment was successfully made, but the client was unable to pick up the medication due to:
Pharmacy Error
- • Incorrect medication dispensed
- • Pharmacy closure or unavailability
- • Processing delays beyond control
Unforeseen Circumstances
- • System technical failures
- • Supply chain disruptions
- • Force majeure events
Non-Refundable Situations
The following situations are not eligible for refunds under our policy:
Completed Transactions
Payments made for prescriptions that have been picked up by the recipient.
Rendered Services
Payments for services such as consultations that have been completed.
Refund Process
Step-by-Step Process
Request Submission
Submit a refund request via the PharmaPlus platform or customer support with transaction details.
Review Period
We acknowledge receipt within 1 business day and complete our review within 3 business days.
Decision Notification
You will be notified of approval or denial via email or in-app notification.
Refund Processing
Approved refunds are processed within 7-10 business days (instant for in-store credit).
Timeline Summary
- • Acknowledgment: 1 business day
- • Review completion: 3 business days
- • Refund processing: 7-10 business days
- • In-store credit: Instant
Required Information
- • Transaction ID or reference number
- • Date of original transaction
- • Reason for refund request
- • Supporting documentation (if applicable)
Definition of Successful Transaction
A successful transaction is defined by the completion of all the following steps:
Payment Initiation
The client initiates a payment through PharmaPlus platform.
Payment Confirmation
The payment is confirmed by the payment processor (e.g., Stripe).
Medication Pickup
The recipient successfully picks up the prescribed medication from the selected pharmacy.
Pickup Confirmation
Confirmation of medication pickup is provided by the pharmacy, including receipt or confirmation number.
Contact Information
For refund requests or questions about this policy, please contact us through the following channels:
Email Support
support@pharmaplus.uk
Response within 24 hours
Phone Support
+48 504 298 321
Mon-Fri, 9AM-6PM GMT
Note: When contacting us about a refund, please have your transaction details ready to expedite the process.