Table of Contents

Terms of Service

Welcome to the PharmaPlus platform. These Terms and Conditions govern your use of our services and establish the legal framework for our relationship as your pharmaceutical intermediary.

Company Information

Company: PharmaPlus Holdings Ltd

Registration: England No. 16355162

Address: 195 Whiteladies Road, Bristol, England

Effective Information

Effective Date: January 2025

Last Updated: January 2025

Version: 1.0

Important: By accessing or using PharmaPlus services, you agree to be bound by these Terms and Conditions.

Acceptance of Terms

Agreement to Terms

By registering for, accessing, or using the Platform or Services, Clients agree to be bound by these Terms and Conditions and our Privacy Policy.

Affirmative Acceptance

PharmaPlus may require affirmative acceptance (e.g., by clicking I Agree) before permitting access to certain features of the platform.

Scope of Services

What We Do

  • Act as intermediary and payment facilitator
  • Connect individuals with healthcare providers
  • Facilitate payments and orders for pharmaceutical products

What We Don‘t Do

  • We do not sell, prescribe, or dispense medications
  • We do not provide medical advice or clinical services
  • Information provided is for informational purposes only

Client Obligations

Accurate Information

Provide accurate, complete, and current information when registering and placing orders.

Legal Compliance

Ensure compliance with all applicable laws, regulations, and professional standards.

Account Security

Maintain confidentiality of account credentials and notify us immediately of any unauthorized access.

Prohibited Activities

  • • Fraudulent or deceptive practices
  • • Violation of applicable laws or regulations
  • • Unauthorized access to systems or data
  • • Interference with platform operations
  • • Distribution of malicious software
  • • Harassment of other users or staff
  • • Misrepresentation of identity or credentials
  • • Commercial use without authorization

Payment Terms

Payment Processing

• All payments are processed securely through authorized payment gateways

• Payment must be received before order processing begins

• We accept major credit cards, debit cards, and bank transfers

• Currency conversion fees may apply for international transactions

Refund Policy

• Refunds are subject to our separate Refund Policy

• Processing fees may be non-refundable

• Refund timeframes vary by payment method

• Partial refunds may apply in certain circumstances

Pricing and Fees

Service TypeFee StructureWhen Charged
Platform Service Fee5-10% of order valueUpon order placement
Payment Processing$1.50 per transaction under $10.00 $2.50 per transaction over $10.00 With each payment

Privacy & Data Protection

Data Handling Commitment

We are committed to protecting your personal data and privacy in accordance with UK GDPR, Data Protection Act 2018, and other applicable data protection laws.

Key Principles

• Data minimization and purpose limitation
• Transparent processing and clear consent
• Secure storage and transmission
• Regular audits and compliance monitoring

Data We Collect

  • • Personal identification information
  • • Health and medical information
  • • Payment and billing details
  • • Platform usage data

How We Use It

  • • Service provision and fulfillment
  • • Communication and support
  • • Legal compliance and safety
  • • Platform improvement

Your Rights

  • • Access and portability
  • • Rectification and erasure
  • • Restriction of processing
  • • Withdraw consent

Intellectual Property

Our Rights

• Platform design, software, and technology

• Trademarks, logos, and brand elements

• Content, documentation, and materials

• Proprietary algorithms and processes

Your Rights

• Limited license to use our platform

• Ownership of your submitted content

• Right to access your data

• Permitted use within terms

Restrictions

Prohibited Uses:

  • • Reverse engineering or decompiling
  • • Creating derivative works
  • • Commercial redistribution
  • • Removing proprietary notices

Copyright Compliance:

  • • Respect third-party IP rights
  • • Report infringement promptly
  • • Provide accurate licensing information
  • • Obtain necessary permissions

Limitation of Liability

Important Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHARMAPLUS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Liability Caps

Maximum liability limited to fees paid in the 12 months preceding the claim
No liability for loss of profits, data, or business opportunities
Exclusions apply to all causes of action

Exceptions

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Violations that cannot be excluded by law

Indemnification

Client Indemnification

Clients agree to indemnify, defend, and hold harmless PharmaPlus, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from:

Covered Claims

  • Breach of these Terms and Conditions
  • Violation of applicable laws or regulations
  • Infringement of third-party rights
  • Use of services beyond authorized scope

Defense Obligations

  • Prompt notification of claims
  • Cooperation in defense strategies
  • Payment of reasonable attorney fees
  • Settlement only with mutual consent

Contact Information

Get in Touch

General Inquiries

For general questions about our services

info@pharmaplus.uk

Response within 24 hours

Legal & Compliance

For legal matters and compliance issues

legal@pharmaplus.uk

Response within 48 hours

Customer Support

For account and service support

support@pharmaplus.uk

Response within 20 minutes

Postal Address

PharmaPlus Holdings Ltd

195 Whiteladies Road

Bristol, England

United Kingdom

Company Registration No. 16355162

Business Hours

Emergency support available 24/7 for all issues

Important Notice

These Terms and Conditions constitute the entire agreement between you and PharmaPlus Holdings Ltd. If you have questions about any provision or need clarification, please contact our legal team before using our services. By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.